To report an issue, please contact our support team at firstname.lastname@example.org and provide us with the following information:
- The name of your institution (i.e., university or museum name)
- How you are accessing Artstor (on-campus, off-campus using your personal Artstor account, or off-campus using your library’s proxy server)
- The specific error message or issue you are seeing (screenshots are helpful)
- The time the error occurred
- Your IP address (https://whatismyipaddress.com/)
Image load and download failures due to recent power outage (12/21/17) – Resolved 5:30 PM EST 12/21/17
You may experience errors when loading and downloading images and other media in the Digital Library. We are investigating a resolution to the power outage and will update this page as soon as we have more details. Our apologies for the disruption of your work.
Login and Search (10/19/17) – update 10/31/17
We are making some changes to our login and search functionality that may cause intermittent issues. If you cannot login or are experiencing errors when searching, please contact us. Registration is affected for some institutions. Please contact support if you are unable to register a new account.
Search within results, category, or collection (10/16/17)
*Update 10/23/17. The option to search within an open Artstor collection or category is temporarily unavailable (institutional collections will still see this option). Additionally, you may see errors while searching or filtering keyword or advanced search results using collection parameters, and/or filtering parameters. The results may return items outside of your selections.
Metropolitan Museum of Art cc0 collection (October 2017 – resolved)
This collection is temporarily unavailable as part of a search result. Searches for “creative commons zero” or “cc0” will not yield results. To open the collection directly, please use the collection link under Browse>Open Collections.
Searches resulting in error message (10/17/17–Resolved)
Some searches are resulting in the error message “There was a server error loading your search. Please try again later.” If you see this message, please contact support with details about your access method, including whether you accessed Artstor through a proxy link. As a temporary workaround, please access Artstor directly at library.artstor.org and login using your registered user account credentials, then retry your search.
Statistics Reports querying September 2016 Data return ‘no data found’
Please adjust the end date of the month to match the calendar days. For example, if you are querying data for September 2016, adjust the end date to “30” instead of “31” Imprecise end dates will return ‘no data found’
International Users seeing limited search results
September 2016: International subscribers may see limited search results when searching “All Collections.” When selecting “Artstor Digital Library” from the dropdown, the search results are more accurate.