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Uploading Personal Collections Files



  • Lily Windsor

    I'm having a problem with uploading images to the personal collection where I upload the image, add the metadata, press "save" and then check the collection and it says that the images are processing--but when I check back hours later it's still processing and then eventually disappears without depositing any images into my collection. I tried again on different days and with different WiFi connections but the images still never show up. Not sure if others are having this issue but I would really like to know if there's a way around this because I would still really like to use Artstor for my project. Thanks!

  • Bonnie

    Hi Lily! I'm happy to help with this. I'll email you so that we can get this sorted out--it definitely sounds like something our developers will need to take a look at. 

  • Camille Elam

    Hello! I am trying to upload images to my personal collection and it is saying it's uploading but even if I leave it overnight, it doesn't import the images. I am having the same problem as the user Lily Windsor, above.

    Thank you,

    Camille Elam

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