Having trouble using the Digital Library?  These step-by-step directions can help you resolve problems.  If you’re not sure what steps to try, see our articles about specific errors.

On this page…
Set Artstor as a Trusted Site
Clear Your Browser Cache
Change Screen Settings
Enable Cookies

Set Artstor as a Trusted Site

Firefox will allow users to add trusted sites but still caps the number of popups allowed from any one site (usually at 20). To remedy this, open a Firefox browser window and in the URL bar type about:config . Filter for dom.popup_maximum. Double-click this line and enter a new maximum, such as 1,000 or more.

Clear Your Browser Cache

Firefox for PCs

  1. . Open a new Firefox browser window.
  2. Click on the menu (three horizontal lines) on the upper-right side of the browser window and select Options.
  3. When the “Options” page opens, click on “Privacy & Security” in the menu on the left side of the page.
  4. Under “History”, click on the linke that says “clear your recent history.”
  5. In the “Time range to clear:” dropdown, select “Everything.”
  6. Make sure that the boxes next to “Cookies” and “Cache” are checked off. You may uncheck any other boxes.
  7. Click “Clear Now.”
  8. Close your current browser window and open a new one to begin using the Digital Library again..

For more information see the Firefox Support site on how to clear your cache.

Firefox for Macs

  1. Open a new Firefox browser window.
  2. On the menu, select History –> Clear recent history…
  3. Select a time range to clear
  4. Make sure to check Cache
  5. Click Clear Now.
  6. Close your current browser window and open a new one to begin using the Digital Library again.

For more information see the Firefox Support site on how to clear your cache.

Safari

There are two ways to clear your Safari browser cache.

  1. Open a new Safari browser window. On a Mac, click on Safari in the upper left hand corner and select Reset Safari from the drop down menu and then click on the Reset button. On a PC, click on the Gear icon in the right toolbar and click on the Reset Safari option. In the message window that pops up, click on the Reset button.
  2. Press the following combination of keys on your keyboard: Option Option key, Command Command icon, and E” on a Mac or Ctrl, Alt and “E” on a PC. In the message window that pops up, click on the Empty button.

Chrome for Macs

  1. Open a new Chrome browser window
  2. Click on the menu icon in the top right of your window and select Tool OR within the menu bar, click Chrome.
  3. Select Clear browsing data
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove (Suggested: clear browsing history, download history, delete cookies and other site and plug-in data, and empty the cache)
  5. Use the menu at the top to select the amount of data that you want to delete. Select “‘beginning of time’” to delete everything.
  6. Click Clear browsing data.

Chrome for PCs

  1. Open a new Chrome browser window
  2. Click on the menu icon in the top right of your window and select “More tools”, then “Clear browsing data” within the menu bar.
  3. In the dialog that appears, under the “Basic” tab, select the checkboxes for the types of information that you want to remove (Suggested: cached images and files, cookies and other site data)
  4. In the dropdown menu next to “Time range,” select “All time” to delete everything.
  5. Click “Clear data.”
  6. Close your current browser window and open a new one to begin using the Digital Library again.

Change Screen Settings

A screen resolution of at least 1280 x 1024 pixels is recommended for optimal viewing of Artstor. For optimal viewing of Artstor images, especially in the OIV, your color settings should be set to True Color (32 bit). Please use the following instructions to change the monitor resolution and color settings for PCs or for Macs.

For PCs

  1. Click on the “Start” button in the lower left corner of your screen. #Slide your cursor up and select the “Control Panel” option.
  2. In the new window that opens, double-click on the “Display” icon.
    • If you are using Windows 2000, click on the “Start” button, then slide your cursor up to the “Settings” option to choose “Display.” If you don’t have this option, click on “Control Panel,” and once the window opens, double-click on the “Display” icon.
    • Note: For a shortcut to bypass the steps outlined in #1, right-click directly onto your desktop (with no program windows open) and choose “Properties” from the drop-down menu. This will also open the “Display Properties” window.
  3. When the “Display Properties” window opens, click on the “Settings” tab.
  4. In the bottom half of the window, you will see a “Screen area ” or “Screen resolution” section that displays your current screen resolution below a downward pointing arrow.
    • Click on the arrow and slide it to the right or left until the text below shifts to 1280 x 1024 pixels. If a value larger than 1280 x 1024 shows up, you have gone to far. Simply move the arrow back to the left until the text reads 1280 x 1024 pixels.
    • If you have a large monitor, you can set your resolution to higher a higher value, e.g. 1280 x 960.
  5. Also in the bottom half of the window, you will see a “Colors” or “Color quality” area that displays your current color setting [e.g. “256 Colors” or “High Color (16bit)”].
    • Select “True Color (32 bit)” from the drop-down menu.
  6. Click on the “Apply” button, and then “OK” to exit the window.

For Macs

  1. Go to the Apple menu, then select the “System Preferences” option.
  2. Click on the “Displays” option, then click on the “Display” tab.
  3. Select the desired screen resolution from the list in the “Resolutions” panel in the left-hand side of the window.
  4. Then, select the desired color setting, e.g. “Millions”, from the drop-down menu in the right-hand side of the window.
    • Most likely, the default color setting on your Mac will be sufficient to view Artstor images, so you may not need to change this setting.
  5. Close the window to apply your changes

Enable Cookies

Cookies are messages sent to a web browser by a web server. Their main purpose of cookies is to identify users, in order to remember login information, prepare customized web pages, or save preferences that you have set for specific web sites. Artstor uses cookies, so you will need to enable them while working in the Digital Library.

Firefox for PCs

  1. Open a new Firefox browser window.
  2. Go to the “Tools” toolbar menu and select “Options…”.
  3. When the “Options” window opens, click on the “Privacy” icon in the navigation panel.
  4. Click on the “Cookies” category or tab and then check the box next to “Allow sites to set cookies” or “Accept cookies from sites.” Click the “OK” button to exit the “Options” window.
  5. Alternatively, you can un-check this option and then click on the “Exceptions” button to the right. In the “Exceptions” window that opens, type “www.artstor.org” into the text field beneath “Address of the web site,” then click the “Allow” button.

For more information see the Firefox Support site on enabling cookies.

Firefox for Macs

  1. Open a new Firefox browser window.
  2. On the menu bar, click on the Firefox menu, and select “Preferences”.
  3. When the “Preferences” window opens, click on the “Privacy” icon in the navigation panel.
  4. In the dropdown menu next to “Firefox will:”, select “Use custom settings for history”.
  5. Check mark “Accept cookies from sites” to enable Cookies
  6. Alternatively, you can un-check this option and then click on the “Exceptions” button to the right. In the “Exceptions” window that opens, type “www.artstor.org” into the text field beneath “Address of the web site,” then click the “Allow” button.

For more information see the Firefox Support site on enabling cookies.