With the release of the New Digital Library, passwords became case sensitive. If you created your password prior to the new release, your password is saved in all lowercase. Entering your password with upper and lowercase will result in a mismatch. Please enter your password using all lowercase (even if you were previously entering upper and lowercase). If you enter your password incorrectly (using upper and lowercase for an existing password), you will be prompted to reset your password.
Passwords created after the new release are case sensitive.
Please contact support if you’re having trouble with your password.