Having trouble using the Digital Library?  These step-by-step directions can help you resolve problems.  If you’re not sure what steps to try, see our articles about specific errors.

On this page…
Set Artstor as a Trusted Site
Set Internet Explorer Security Settings
Clear Your Browser Cache
Disable Flashblock
Change Screen Settings
Enable Cookies
Disable Pop-Up Blockers
Google Chrome and QTVR files
Java and the Artstor OIV (Mac issue)

Set Artstor as a Trusted Site

Internet Explorer users may want to set Artstor as a “Trusted Site” in their browser settings.

  1. Open a new Internet Explorer browser window.
  2. In the browser toolbar, click Tools > Internet Options… For IE 7 users, the Tools option is located in the upper right corner of the window.
  3. In the window that opens, click the “Security” tab.
  4. Click the green “Trusted Sites” icon that appears at the top of the window. Then, click Sites.
  5. In the new window that opens, un-check the box next to “Require server verification (https) for all sites in this zone,” which is located in the bottom of the window.
  6. Enter *.artstor.org and *.artstor.net in the field under “Add this web site to the zone.”
  7. Click Add, so that the Artstor URL appears in the list of “Web sites.” Click OK to exit the window.

Firefox users

Firefox will allow users to add trusted sites but still caps the number of popups allowed from any one site (usually at 20). To remedy this, open a Firefox browser window and in the URL bar type about:config . Filter for dom.popup_maximum . Double-click this line and enter a new maximum, such as 1,000 or more.

Set the security level for Internet Explorer

Internet Explorer users will need to set their security levels to medium-low.

  1. Open a new Internet Explorer browser window.
  2. In the browser toolbar, click Tools > Internet Options… For IE 7 users, the Tools option is located in the upper right corner of the window.
  3. In the window that opens, click the “Security” tab.
  4. Under Security level for this zone, set the bar to medium-low.
  5. Click Apply
  6. Click OK to exit the window.

Clear Your Browser Cache

Internet Explorer

  1. Open a new Internet Explorer browser.
  2. Go to the “Tools” toolbar menu and select Internet Options…
  • For IE 7 users, the “Tools” toolbar button is located in the upper right corner of the window.
  1. The “Internet Options” window should open to the General tab; if not, click on the tab marked General.
  2. Go to the Temporary Internet Files section, then click on the Delete Files… button. In the dialog that pops up, click “OK.” This will delete all of the files that are currently stored in your cache.
  • For IE 7 users, go to the “Browsing History” section and then click on the Delete button. In the new window that opens up, click on the Delete files button to the right of “Temporary Internet Files.” Then click on the Close button the exit the window.
  1. Click “OK” to exit “Internet Options”.
  2. Close your current browser window and open a new one to begin using the Digital Library again.

Firefox for PCs

  1. Open a new Firefox browser window.
  2. Go to the “Tools” toolbar menu and select Options…
  3. When the “Options” window opens, click on the Advanced icon in the navigation panel.
  4. Click on the Network tab and in the ‘Offline Storage’ section click the Clear Now button. This will delete all of the files that are currently stored in your cache.
  5. Click OK to exit “Options”.
  6. Close your current browser window and open a new one to begin using the Digital Library again.

For more information see the Firefox Support site on how to clear your cache.

Firefox for Macs

  1. Open a new Firefox browser window.
  2. On the menu bar, click on the Firefox menu, and select Preferences….
  3. Select the Advanced panel.
  4. Click on the Network tab.
  5. In the Offline Storage section, click Clear Now.
  6. Close your current browser window and open a new one to begin using the Digital Library again.

For more information see the Firefox Support site on how to clear your cache.

Safari

There are two ways to clear your Safari browser cache.

  1. Open a new Safari browser window. On a Mac, click on Safari in the upper left hand corner and select Reset Safari from the drop down menu and then click on the Reset button. On a PC, click on the Gear icon in the right toolbar and click on the Reset Safari option. In the message window that pops up, click on the Reset button.
  2. Press the following combination of keys on your keyboard: Option Option key, Command Command icon, and E” on a Mac or Ctrl, Alt and “E” on a PC. In the message window that pops up, click on the Empty button.

Chrome

  1. Open a new Chrome browser window
  2. Click on the menu icon in the top right of your window and select Tool OR within the menu bar, click Chrome.
  3. Select Clear browsing data
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove (Suggested: clear browsing history, download history, delete cookies and other site and plug-in data, and empty the cache)
  5. Use the menu at the top to select the amount of data that you want to delete. Select “‘beginning of time’” to delete everything.
  6. Click Clear browsing data.

Disable Flashblock

Flashblock is an add on for Firefox that blocks all Macromedia Flash content from loading. You will need to click on a placeholder in order to view the Flash content. Unfortunately, this plugin will prevent you from viewing images in the Image Viewer, so you will need to add Artstor as an exception.

  1. Open a new Firefox browser.
  2. Go to the “Tools” toolbar menu and select the “Add-ons” option.
  3. In the new window that opens, click on the “Extensions” tab.
  4. Select “Flashblock” from the list and then click on the “Options” button.
  5. In the “Whitelist” area, type “*.artstor.org” into the field provided and then click on the “Add” button.
  6. In the same field, enter “*.artstor.net” and click on the “Add” button again.
  7. Click on the “OK” button to close the window.

Change Screen Settings

A screen resolution of at least 1280 x 1024 pixels is recommended for optimal viewing of Artstor. For optimal viewing of Artstor images, especially in the OIV, your color settings should be set to True Color (32 bit). Please use the following instructions to change the monitor resolution and color settings for PCs or for Macs.

For PCs

  1. Click on the “Start” button in the lower left corner of your screen. #Slide your cursor up and select the “Control Panel” option.
  2. In the new window that opens, double-click on the “Display” icon.
    • If you are using Windows 2000, click on the “Start” button, then slide your cursor up to the “Settings” option to choose “Display.” If you don’t have this option, click on “Control Panel,” and once the window opens, double-click on the “Display” icon.
    • Note: For a shortcut to bypass the steps outlined in #1, right-click directly onto your desktop (with no program windows open) and choose “Properties” from the drop-down menu. This will also open the “Display Properties” window.
  3. When the “Display Properties” window opens, click on the “Settings” tab.
  4. In the bottom half of the window, you will see a “Screen area ” or “Screen resolution” section that displays your current screen resolution below a downward pointing arrow.
    • Click on the arrow and slide it to the right or left until the text below shifts to 1280 x 1024 pixels. If a value larger than 1280 x 1024 shows up, you have gone to far. Simply move the arrow back to the left until the text reads 1280 x 1024 pixels.
    • If you have a large monitor, you can set your resolution to higher a higher value, e.g. 1280 x 960.
  5. Also in the bottom half of the window, you will see a “Colors” or “Color quality” area that displays your current color setting [e.g. “256 Colors” or “High Color (16bit)”].
    • Select “True Color (32 bit)” from the drop-down menu.
  6. Click on the “Apply” button, and then “OK” to exit the window.

For Macs

  1. Go to the Apple menu, then select the “System Preferences” option.
  2. Click on the “Displays” option, then click on the “Display” tab.
  3. Select the desired screen resolution from the list in the “Resolutions” panel in the left-hand side of the window.
  4. Then, select the desired color setting, e.g. “Millions”, from the drop-down menu in the right-hand side of the window.
    • Most likely, the default color setting on your Mac will be sufficient to view Artstor images, so you may not need to change this setting.
  5. Close the window to apply your changes

Enable Cookies

Cookies are messages sent to a web browser by a web server. Their main purpose of cookies is to identify users, in order to remember login information, prepare customized web pages, or save preferences that you have set for specific web sites. Artstor uses cookies, so you will need to enable them while working in the Digital Library.

Internet Explorer

  1. Open a new Internet Explorer browser window
  2. Go to the “Tools” toolbar menu, and then click on “Internet Options…”
    • For IE 7 users, the “Tools” toolbar button is located in the upper right corner of the window.
  3. Click on the “Privacy” tab, where you will find a sliding bar that you can slide up and down for higher/lower levels of privacy. #Select “Medium,” “Low,” or “Accept all Cookies.”

Please note: Internet Explorer users should also set ARTstor as a Trusted Site.

Firefox for PCs

  1. Open a new Firefox browser window.
  2. Go to the “Tools” toolbar menu and select “Options…”.
  3. When the “Options” window opens, click on the “Privacy” icon in the navigation panel.
  4. Click on the “Cookies” category or tab and then check the box next to “Allow sites to set cookies” or “Accept cookies from sites.” Click the “OK” button to exit the “Options” window.
  5. Alternatively, you can un-check this option and then click on the “Exceptions” button to the right. In the “Exceptions” window that opens, type “www.artstor.org” into the text field beneath “Address of the web site,” then click the “Allow” button.

For more information see the Firefox Support site on enabling cookies.

Firefox for Macs

  1. Open a new Firefox browser window.
  2. On the menu bar, click on the Firefox menu, and select “Preferences”.
  3. When the “Preferences” window opens, click on the “Privacy” icon in the navigation panel.
  4. In the dropdown menu next to “Firefox will:”, select “Use custom settings for history”.
  5. Check mark “Accept cookies from sites” to enable Cookies
  6. Alternatively, you can un-check this option and then click on the “Exceptions” button to the right. In the “Exceptions” window that opens, type “www.artstor.org” into the text field beneath “Address of the web site,” then click the “Allow” button.

For more information see the Firefox Support site on enabling cookies.

Disable Pop-up Blockers

Artstor uses popup windows for the following features:

  • Image Viewer
  • Images for Academic Publishing (IAP)
  • Citation managers (e.g. RefWorks, Procite, Citation Manager)
  • Print preview
  • Personal collection file upload

To use Artstor effectively, either disable your popup blockers completely, or add *.artstor.org and *.artstor.net to a list of exceptions or allowed sites.

Internet Explorer (Windows XP SP2)

When you install the Windows XP Service Pack 2 (SP2), Pop-up Blocker is automatically turned on for Internet Explorer and set to the medium setting, which means that it will block most automatic popups.

To add Artstor to the allowed list…

  1. Launch an Internet Explorer browser window.
  2. Go to the “Tools” toolbar menu, point to “Pop-up Blocker,” and then click “Pop-up Blocker Settings.”
  3. In the new window that opens, type “*.artstor.org” in the field for “Address of Web site to allow.”
  4. Then, click on the “Add” button, so that the Artstor URL appears in the list of “Allowed sites.”
  5. Repeat this step, typing “*.artstor.net” in the list of allowed sites.
  6. Click the “Close” button to exit the window.
Note: You can also access the “Pop-up Blocker Settings” window by going to the “Tools” toolbar menu and selecting “Internet Options…” In the new window that opens, click on the “Privacy” tab. Then, click on the “Settings…” button at the bottom of the window.

To disable the Popup Blocker completely…

  • Go to the “Tools” toolbar menu, point to “Pop-up Blocker,” and then click “Turn off Pop-up Blocker.”
  • An alternative method is to go to the “Tools” toolbar menu and select “Internet Options…”
    1. In the new window that opens up, click on the “Privacy” tab.
    2. Then, un-check the box next to “Block pop-ups.”
    3. Click on the “Apply” button, and then on the “OK” button to exit the window.

Internet Explorer 7

To add Artstor to the allowed list…

  1. Launch an Internet Explorer 7 browser window.
  2. Go to the “Tools” toolbar menu, point to “Pop-up Blocker,” and then click on “Pop-up Blocker Settings.”
  3. In the new window that opens, type “*.artstor.org” and “*.artstor.net” in the field for “Address of web site to allow.”
  4. Then, click the “Add” button, so that the Artstor URL appears in the list of “Allowed sites.”
  5. Click the “Close” button to exit the window.
Note: You can also access the “Pop-up Blocker Settings” window by going to the “Tools” toolbar menu and selecting “Internet Options…” In the new window that opens, click on the “Privacy” tab. Then, click the “Settings…” button in the “Pop-up Blocker” section at the bottom of the window.

To disable the Popup Blocker completely…

  • Go to the “Tools” toolbar menu, point to “Pop-up Blocker,” and then click “Turn off Pop-up Blocker.”
  • An alternative method is to go to “Tools” toolbar menu and select “Internet Options.”
    1. In the new window that opens, click on the “Privacy” tab.
    2. Then, un-check the box next to “Turn on Pop-up Blocker” in the “Pop-up Blocker” section at the bottom of the window.
    3. Click on the “Apply” button, and then on the “OK” button to exit the window.

Internet Explorer 8 and 9

To add Artstor to the allowed list…

  1. Launch an Internet Explorer 8 browser window.
  2. In the IE navigation bar click Tools > Internet options > select the second tab, Security.
  3. In the Select a zone… box click the green check mark, Trusted sites and then click the button below that says Sites.
  4. In the new window that opens, uncheck the box that says “Require server verification.” In the space provided to “Add this website to the zone:” enter *.artstor.org and *.artstor.net .
  5. Click the “Add” button, so that the Artstor URL’s appear in the list of “Allowed sites.”
  6. Click Close to exit the window.
To disable the Popup Blocker completely…
  1. In the IE navigation bar click Tools > Pop-up blocker > Turn off pop-up blocker.

Firefox

  1. Launch a new Firefox browser window and click Tools > Options… (Mac users should go to the “Firefox” toolbar menu and select Preferences…).
  2. In the new window that opens, click the “Content” icon.
  3. To turn off the popup blocker completely, uncheck the box next to “Block pop-up windows.”

Please noteSome versions of Firefox allow a maximum of 20 pop-ups per session and after the number is reached it will block pop-ups even from trusted sites. If you think you have this version, type about:config into your Firefox URL bar. Filter for dom.popup_maximum . Double-click this line and enter a new maximum, such as 1,000 or more. Restart the browser for the change to take effect.

Safari

The Safari browser does not allow you to selectively allow pop-ups from individual web sites, like Artstor, so you will have to globally turn the pop-up blocker on and off. You can disable the blocker before starting to work in the Digital Library, and then re-enable the software once you have finished your session. There are two ways to disable Safari’s pop-up blocker.

  1. Go to the “Safari” menu and un-check the option to “Block Pop-up Windows.” You may also use the -K keyboard shortcut.
  2. Go to the “Safari” menu and select the “Preferences…” option. Click on the “Security” icon, find the “Web Content” section, and then un-check the box next to “Block pop-up windows.”

Google Toolbar

If the Google Toolbar is blocking Artstor windows, there are three ways to disable it:

  1. To let a popup through on a one-time basis, press and hold the “Ctrl-” (or ) key as you click on a link or double-click on a thumbnail.
  2. The Google popup blocker can also remember certain sites like Artstor and allow them to launch popup windows.
    • Point your web browser to the Artstor home page (http://www.artstor.org).
    • Then, click on the popup blocker button in the Google Toolbar. #*When you do so, the popup blocker button will change to notify you that popups are now allowed from the site that you are currently viewing.
  3. To completely disable the popup blocker, click the “Settings” button in the Google toolbar and then click on “Options.”
    • In the new window that opens, click on the “More” tab.
    • Scroll down the list of settings until you find the item for “Popup Blocker.”
    • Then, uncheck the box next to “Enable Popup Blocker.”
    Note: If you do not see a “Settings” button on the Google toolbar, click on the Google Search icon and select the “Manage…” option from the resulting drop-down menu. From here, you can click on the “More” tab and change the setting for Popup Blocker as described above.

Yahoo Toolbar

If Pop-Up Blocker is blocking Artstor, there are three ways to override it:

  1. To let a popup through on a one-time basis, press and hold the “Ctrl” (or ) key as you click on a link or double-click on a thumbnail.
  2. To allow popups for Artstor, but keep Pop-Up Blocker enabled for other web sites…
    • Point your web browser to the Artstor home page (http://www.artstor.org).
    • Then, click on the Pop-Up Blocker icon in the Yahoo toolbar and select the “Always Allow Pop-Ups From…” option in the resulting drop-down menu.
    • In the new window that opens, click on the Artstor URL listed in the top section listing “Sources of Recently Blocked Pop-Ups,” then click on the “Allow” button.
    • Click “OK” in the resulting confirmation message, and the Artstor URL should appear now in the list at the bottom of the window, entitled “Always Allow Pop-Ups From These Sources.”
  3. To turn Pop-Up Blocker off completely, click on the Pop-Up Blocker icon in the Yahoo toolbar and uncheck the option to “Enable Pop-Up Blocker.”

AOL Toolbar

To add Artstor to the allowed list…

  1. Point your web browser to the Artstor home page (http://www.artstor.org).
  2. Then, click on the Pop-up Blocker icon in the AOL toolbar and select the “Allow pop-ups from artstor.org” option. You will notice that the Pop-up Blocker icon will change to indicate that popups are being allowed from Artstor.

Note: An alternative method is to select the “Set Pop-up Controls Preferences” option from the same drop-down menu.

  1. In the new window that opens up, click on the radio button next to “Allow Web pop-ups from these sites.”
  2. Then, type “www.artstor.org” in the field provided below and click the “Add” button to the right of the field.
  3. Finally, click on the “Save” button at the bottom of the window to save your setting changes and close the window.

To disable the Popup Blocker completely…

  1. Click on the Pop-up Blocker icon in the AOL toolbar.
  2. Then, click on the “Turn Pop-up Controls Off” option. You will notice that the Pop-up Blocker icon will change to indicate that all popups are now allowed.

Starware Toolbar (for Internet Explorer)

  1. To allow popups from Artstor, launch a new Internet Explorer browser window and navigate to www.artstor.org.
    • Once you are on the Artstor home page, click on the Popup Blocker button in the Starware Toolbar.
    • Once you do, the toolbar button will change to indicate that popups will now be allowed from Artstor.
  2. To completely disable the popup blocker, click on the arrow next to the Starware logo on the left-hand end of the toolbar.
    • This will display the main menu in a drop-down list. Select the “Preferences…” option.
    • In the message window that appears, uncheck the box to “Enable Popup Blocker.” Click “OK” to close the window.

Pop-Up Stopper

If you have Pop-Up Stopper, an icon will appear in the bottom right-hand corner of your screen, in your taskbar’s system tray. To let a popup through on a one-time basis, press and hold the “Ctrl” key as you click on a link or double-click on a thumbnail.

To disable Pop-Up Stopper…

  1. Double-click on the Pop-Up Stopper icon.
  2. A dialog window will ask you to confirm that you would like to disable pop-up ad blocking; click “OK” to continue.
  3. You will notice that the Pop-Up stopper will change from white to gray, to signify that it is disabled.
  4. To turn the Pop-Up Stopper on once again, simply double-click on the grayed-out icon. The icon will turn white again to indicate the Pop-Up Stopper has been re-enabled.

Note: An alternative method of disabling Pop-Up Stopper is to right-click on the icon and then uncheck the option titled “Block pop-up ad windows.” To re-enable Pop-Up Stopper, simply right-click on the grayed-out icon and click the same option again, so that a check-mark appears next to it.

Popup Manager (for Internet Explorer)

In order to enable popups on an individual basis, press the “Ctrl” key while clicking on whatever is initiating the desired popup window. To allow popups from Artstor…

  1. Launch a new Internet Explorer browser window and navigate to www.artstor.org.
  2. Right-click with your mouse on the small color-coded area in the bottom left corner of your browser window. This bar of color will appear either red or green and is called a “widget”.
  3. In the resulting drop-down menu, select the option to “Allow Popups from www.artstor.org.”

PopUpCop (for Internet Explorer)

PopUpCop installs itself as a small toolbar in your Internet Explorer browser.

There are three ways to add Artstor to the allowed list:

  1. Point your web browser to the Artstor home page (http://www.artstor.org).
    • Then, click on the PopUpCop icon and select the option to “Allow popups from this site…”
    • In the new window that opens, click on the button that reads “Add *.artstor.org to allow list” to confirm the action.
  2. You can also add Artstor to the Trusted Sites list for PopupCop by clicking on the double-arrow in the toolbar and selecting the “Edit trusted sites list…” option.
    • Check that Artstor’s domain (*.artstor.org) appears in the field below “Add this web site to the trusted zone.”
    • Click on the “Add” button. Then, click on the “Close” button.
  3. Another method of allowing popups from Artstor is to click on the PopUpCop icon and select the “Edit allow and block lists…” option.
    • In the new window that opens, click on the “New…” button in the area underneath the following heading: “Allow annoyances from…”
    • A dialog listing Artstor’s URL (http://www.artstor.org) will appear; click on the “Make Domain” button to list Artstor’s domain (*.artstor.org).
    • Then, check the box next to “Popups” in the bottom of the window and then click on the “OK” button. Artstor’s domain should now be listed in the Allow list.
    • Click on the “OK” button to close the window.

To disable PopUpCop completely…

  1. Click on the PopUpCop icon and then select the option to “Disable PopUpCop.” You will notice that the PopUpCop toolbar will become grayed-out to indicate that the program has been disabled.
  2. To re-enable the popup blocker, click back on the PopUpCop icon and select the “Enable PopUpCop” option.

Norton Internet Security

Norton Internet Security is a suite of software products that protects your computer from viruses, privacy threats, and spam. Pop-up blocking software is incorporated into the AntiSpam component of the program. This program is only available for the Windows operating system – not for Mac or Linux computers.

  1. Open up the Norton Internet Security program. You can either do this by selecting the program from the Start menu in the bottom-left corner of your screen, or by clicking on the program icon that appears in your browser toolbar.
  2. In the new window that opens, click on the “Norton AntiSpam” button located in the left-hand panel.
  3. Select “Pop-up Blocking” from the resulting menu.
  4. Several new options should appear along the right-hand side of the window. Click “Turn Off”.
  5. You may also want to turn off the Ad Blocking feature of the AntiSpam component. Just like the previous step, select “Ad Blocking” and then click “Turn Off”.


Google Chrome and QTVR files

Google Chrome is eliminating their support of QuickTime files. We recommend you use an alternative browser (Firefox, Safari or IE) if you wish to access our QTVR files in the digital library, or, explore their workaround.  Should the need arise to uninstall Quicktime, Personal Collection audio files and QTVR files will not play in Artstor Digital Library. You can find instructions for uninstalling on Apple’s Quicktime support pages.

Java and the Artstor OIV

For newer versions of Mac operating systems (OSX 10.10 Yosemite and 10.11 El Capitan),  after installing the OIV you may see a message asking you to install Legacy Java SE6 runtime, in order to run the OIV app.

OIVapp

Because Apple no longer includes Java in their operating system installations, you will need to manually install Java. You can find and install this from the Apple website here: https://support.apple.com/kb/DL1572?locale=en_US

Or, from the More Info button on the install popup, you can access the download page.

JavaInstall

After you install Java, the OIV can be opened.