QTVR files are not immediately available on our new platform.
Switch your web browser
For Windows machines use IE
Move the Plug-in file to active folder
If you are using the Safari or Firefox browser on a Windows machine, or if you are using a Mac computer running any of the following operating systems:
- El Capitan
You may see a message that your browser is missing the QuickTime plugin or that the qtvr file is corrupt. Please follow the instructions on the apple support site on how to re-activate the plugin, allowing you to view QTVR files.
Mac + Safari users
After you follow the steps on the Apple support page, and re-launch Safari, you may see this message:
Under the Safari menu choose Preferences > Security. Click on the button “Plug-in Settings” next to Internet plug-ins.
Click the checkbox next to QuickTime to enable its use for Artstor QTVR files.
Windows + IE users
If you launch a QTVR file and see this message:
To allow popups in your browser, click Options for this site, then choose Always allow. The opening of the qtvr file will prompt the Quicktime Unavailable message:
Click Yes, to launch the QuickTime for Windows installer:
After you click through the installer steps and re-launch your browser, you may see this message; click Allow.
You may need to restart IE to launch the QTVR file.