If you are experiencing time out issues with your registered user account, please check that cookies are enabled on your browser.

If cookies are enabled, and you are still experiencing an issue, please reach out to user services with the following information about the computer you are using:

  • Platform (Mac/PC)
  • Operating system (i.e. XP, OS X 10.8.2, Windows 7)
  • Browser(s) including the version number(s) (i.e. Internet Explorer 8, Firefox 20.0.1, Safari 5.1.7)

It would also be helpful to have a screenshot showing what you are seeing when you encounter this error. If you are unsure about how to take a screenshot, please see: http://take-a-screenshot.org.