Troubleshooting

Troubleshooting Tips

Having trouble using the Digital Library?  These step-by-step directions can help you resolve problems.  If you’re not sure what steps to try, see our articles about specific errors. On this page… Set Artstor as a Trusted Site Set Internet Explorer Security Settings Clear Your Browser Cache Disable Flashblock Change Screen Settings Enable Cookies Disable Pop-Up […]

System Requirements for OIV

Please find below the technical specifications for OIV 4.0 Platform Memory Processor Speed Operating System Java PC 512MB required1GB recommended 1.5GHz required3GHz recommended Windows Vista Windows 8, Windows 10 5+ Mac OS X 256MB required1GB recommended 800 MHz required1.2 GHz recommended 10.7 (Lion) 10.8 (Mountain Lion) 10.9 (Mavericks) 10.10 (Yosemite) 5+ OIV is not compatible with Chromebooks. Popup […]

System Requirements

The following are required to access the Artstor Digital Library images and tools: A high-speed internet connection (not a dial-up connection) Cookies must be enabled Need more info? A minimum monitor resolution of 1280 x 1024 pixels Need more info? Set screen colors to True Color (32 bit) or better Need more info? Supported browsers […]

I’m getting an error message that my remote access has expired

Once you have created an Artstor user account, you can access the Digital Library without connecting to your institution’s network by logging in to your account remotely.  As a security measure, this remote access is set to expire after 120 days, but it can be re-set. If you receive a message that your 120-day remote […]

I can’t save/download images

If you are unable to download images from the Digital Library to your local computer please first check that you meet the technical requirements for using the site, especially: make sure you are using a supported browser disable all popup blockers in your browser, and add *.artstor.org as a trusted site if you’re using Internet […]

I’m still having trouble

Check the known issues in our Digital Library Release History to see if your issue is one that we are aware of and working to resolve. If you still need help, please contact us.

Current Technical Issues & Alerts

Reporting issues: To report an issue, please contact our support team at support@artstor.org and provide us with the following information: The name of your institution (i.e., university or museum name) How you are accessing Artstor (on-campus, off-campus using your personal Artstor account, or off-campus using your library’s proxy server) The specific error message or issue […]

Time-out Issues

If you are experiencing time out issues with your registered user account, please check that cookies are enabled on your browser. If cookies are enabled, and you are still experiencing an issue, please reach out to user services with the following information about the computer you are using: Platform (Mac/PC) Operating system (i.e. XP, OS […]

Trouble viewing QTVR files

QTVR files are not immediately available on our new platform.   On this page… Step 1: Use a compatible web browser Step 2: Move the plug file to the active plug-in folder Step 3 for Macs: Allow QTVRs to play Step 3 for Windows: Allow QTVRs to play Switch your web browser For Windows machines […]

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