Troubleshooting Tips

Having trouble using the Digital Library?  These step-by-step directions can help you resolve problems.  If you’re not sure what steps to try, see our articles about specific errors. On this page… Set Artstor as a Trusted Site Set Internet Explorer Security Settings Clear Your Browser Cache Disable Flashblock Change Screen Settings Enable Cookies Disable Pop-Up […]

System Requirements for OIV

Please find below the technical specifications for OIV 4.0 Platform Memory Processor Speed Operating System Java PC 512MB required1GB recommended 1.5GHz required3GHz recommended Windows Vista Windows 8, Windows 10 5+ Mac OS X 256MB required1GB recommended 800 MHz required1.2 GHz recommended 10.7 (Lion) 10.8 (Mountain Lion) 10.9 (Mavericks) 10.10 (Yosemite) 5+ OIV is not compatible with Chromebooks. Popup […]

System Requirements

The following are required to access the Artstor Digital Library images and tools: A high-speed internet connection (not a dial-up connection) Flash Player, available for free online Update or install the latest version of Flash Popup blockers must be disabled or popup windows allowed from * and * Need more info? Cookies must be enabled […]

I can’t view/open thumbnails

If you are unable to view images in the Digital Library please first check that your computer meets the technical requirements for using the site, especially: make sure you are using a supported browser allow popups or add * as a trusted site ensure that you have an updated version of Adobe Flash Player installed […]

I can’t view images or icons in the Image Viewer

When double-clicking the image thumbnail does nothing: Add as a trusted site and disable popup blockers. If you cannot disable the popup blockers in one browser, try a different browser. When the viewer window opens but the image does not load: Try clearing your browser cache. Check that you have Flash installed and updated. […]

I’m getting an error message that my remote access has expired

Once you have created an Artstor user account, you can access the Digital Library without connecting to your institution’s network by logging in to your account remotely.  As a security measure, this remote access is set to expire after 120 days, but it can be re-set. If you receive a message that your 120-day remote […]

I can’t save/download images

If you are unable to download images from the Digital Library to your local computer please first check that you meet the technical requirements for using the site, especially: make sure you are using a supported browser disable all popup blockers in your browser, and add * as a trusted site if you’re using Internet […]

How can I open another user’s folder?

Folders are a way for users to organize and share image groups with others at their institution.  Any Digital Library user can access institutional public folders, and users who have been given a password can view password-protected folders. To view a password-protected folder: Log in to your Artstor account. From the top navigation bar, click […]

I’m still having trouble

Check the known issues in our Digital Library Release History to see if your issue is one that we are aware of and working to resolve. If you still need help, please contact us.

I’m trying to drag-and-drop a folder but it’s not working

Folders are a way for instructor-level users to organize and share image groups. You can change folder permissions and organization by dragging-and-dropping, but you must be in the Manage Folders window.  If the drag-and-drop feature is not working, it may be because you are in the Open Folders window, which does not allow you to […]

Current Technical Issues & Alerts

Statistics Reports querying September 2016 Data return ‘no data found’ Please adjust the end date of the month to match the calendar days. For example, if you are querying data for September 2016, adjust the end date to “30” instead of “31” Imprecise end dates will return ‘no data found’ International Users seeing limited search […]

Use of special characters in naming conventions

When naming your folders and image groups, please avoid the use of special characters and diacritics as it can cause problems with downloading and opening these folders and groups. Special characters include the following: !”#$%&'()*+,-./:;<=>?@[\]^_`{|}~” Diacritics include: Accent (acute and grave) é è Apostrophe n‘s Diaeresis or Umlaut ë Macron ā

Time-out Issues

If you are experiencing time out issues with your registered user account, please check that cookies are enabled on your browser. If cookies are enabled, and you are still experiencing an issue, please reach out to user services with the following information about the computer you are using: Platform (Mac/PC) Operating system (i.e. XP, OS […]

Trouble viewing QTVR files

On this page… Step 1: Use a compatible web browser Step 2: Move the plug file to the active plug-in folder Step 3 for Macs: Allow QTVRs to play Step 3 for Windows: Allow QTVRs to play Switch your web browser For Windows machines use IE For Mac machine use Safari Move the Plug-in file […]

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